There are many challenges and complications that North American utilities are facing today:

  • Changing customer needs
  • Corporate restructuring
  • Merger integration
  • Regulatory demands
  • Technology adaptations


Benchmarking can help you:

  • Improve customer satisfaction
  • Improve financial performance
  • Improve operational performance
  • Achieve better relationships with regulatory entities
  • Adapt and implement best practices


1QC’s Benchmarking program will give you the information you need to:

  • Assess your current performance – cost, service, safety, reliability
  • Identify leading practices
  • Link KPIs to practices and results
  • Support continuous improvement initiatives
  • Share insights with peers
  • Support regulatory filings


1QC has a large and expanding Community of North American utilities that is involved in helping to shape and focus our benchmarking programs, and in researching topics that are relevant to today’s business operations and customer service needs.


1QC Community Members Value Our:

  • Responsiveness from the 1QC team
  • Integrity of data and results
  • Consistency in the peer panel
  • Knowledge of subject matter areas and best practices
  • haring information openly with other utlities
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