Goals & Philosophy


The best approach to benchmarking is one that integrates measured performance in cost, service and safety with customer expectations, your company demographics, and best practices in and out of the industry. By taking this approach, Community Members can better identify and support improvement opportunities, goals, analytic and implementation needs.


  • The stimulus for improvement can come from several sources:
    • Changing customer needs
    • Corporate restructuring
    • Merger integration
    • Regulatory requirements
    • Management decisions to make improvements


  • Benchmarking is one of the most important management tools used to continuously improve operations:
    • Assess performance
    • Set goals
    • Identify best practices
    • Develop and reinforce change efforts
    • Track long-term progress


  • Benefits can be seen in many ways:
    • Improved financial performance
    • Improved operational performance
    • Improved customer satisfaction
    • Better regulatory relationships
    • Better management oversight through use of
      performance and demographic profiles
    • Adaptation and implementation of best practices
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