Background

 

Questionnaire Data Entry Forms are available once you have joined our benchmarking community.

 

Data Entry Instructions Webinar

 

Coordinator's Overview - this document will help new-comers to our benchmarking study in understanding what is expected of the company coordinator in gathering data.

 

FAQs are now being posted to our Forum. You'll need to register the first time there (you'll automatically be accepted). 

 

Program Data Collection Guide Glossary FAQ
Customer Service Latest version 3/29/17 Glossary Visit our forum
T & D Latest version 5/15/17 Glossary Visit our forum
APPA Latest version 3/29/17 Glossary Visit our forum

 

Program Data Collection Webinar Recordings
Customer Service

3/21: Meter Reading & Field Service; 3/22: Billing & Payment Processing;
3/23: Contact Center, Self Service, Outbound Communications;
3/28: Credit & Collections & Rev Pro; 3/29: Safety, Staffing, CS IT, Key Accts, Energy Efficiency;
3/30: Financial, Statistics, Cust Sat, FCR

Trans, Dist, Subs

4/24: Statistics & Financials; 4/26: Capital Projects & Asset Mgmt; 4/27: Distribution Reliability & Storm Response (not recorded); 4/28: Transmission & Substation Reliability

5/1: Staffing; 5/2: Shops; 5/3: Safety (not held); 5/4: Practices, Smart Grid. 5/16: Distributed Generation

 APPA 7/31: Statistics, Financial, etc; 8/1: Meter Reading & Field Service;
8/2: Billing, Payment, Credit; 8/3: Contact Center, etc.
 
Follow us on: