Questionnaire Data Entry Forms are available once you have joined our benchmarking community.
Coordinator's Overview - this document will help new-comers to our benchmarking study in understanding what is expected of the company coordinator in gathering data.
FAQs are now being posted to our Forum. You'll need to register the first time there (you'll automatically be accepted).
|Program||Data Collection Guide||Glossary||FAQ|
|Customer Service||Latest version 3/29/17||Glossary||Visit our forum|
|T & D||Latest version 5/15/17||Glossary||Visit our forum|
|APPA||Latest version 3/29/17||Glossary||Visit our forum|
|Program||Data Collection Webinar Recordings|
3/21: Meter Reading & Field Service; 3/22: Billing & Payment Processing;
|Trans, Dist, Subs|
|APPA||7/31: Statistics, Financial, etc; 8/1: Meter Reading & Field Service;
8/2: Billing, Payment, Credit; 8/3: Contact Center, etc.