What to know if you've never been to one of our meetings...

 

  • We run paperless meetings. Paper copies of documents are not handed out. We distribute meeting materials via flash drives and through our website.

 

 

  • You are welcome to bring your laptop to our meetings, in fact, we encourage it. You can follow along on your computer and you can stay in touch with work.

 

  • If you aren't familiar with the computer you're bringing, make sure you have instructions for connecting a wireless network in the hotel we're staying at.

 

  • Dress code is business casual, appropriate to the location and the outings we might take for dinner and extracurricular activities.

 

Basic Schedule...

  T&D CS APPA CS
Leader's Conference February January N/A
Issue Questionnaire April March July
On-site Kick-offs April March N/A
Data Collection Webinars April March July
Data Review Webinars June May August
Insights Conference August July November
Leader On-site Results October September N/A

 

Upcoming Group events...

 

Go to our Webex site to register for webinars.

 

T&D Customer Service APPA
Complete Schedule Complete Schedule Complete Schedule
T&D Leader's Conference CS Leader's Conference  
Data Collection Webinars Data Collection Webinars Data Collection Webinars
Data Review Webinars Data Review Webinars Data Review Webinars
Discussion Topic Webinars Discussion Topic Webinars Discussion Topic Webinars
T&D Insights Conference CS Insights Conference APPA CS Result Conference

 

CS Leader's Conference

Leaders in our Customer Service Benchmarking Community come together each year to determine the scope of our benchmarking study and the annual topics for discussion.

Dates: January 31 - February 2, 2016

Tues. Jan 31 5:00 PM to 7:00 PM Happy Hour Reception
Weds. Feb 1 8:00 AM to 5:00 PM Meeting
Thurs. Feb 2 8:00 AM to 5:00 PM Meeting
Location:

Casa Monica

95 Cordova Street

St. Augustine, FL 32084 

 

Hotel Rate: $169 Per Night

Last day to book: December 31, 2016

Reservation Link

Email Debi to register to attend this event.

CS Data Collection Webinars

 

Meter Reading & Field Service
 

Bill & Payment

 

Contact Center, Self Service, Outbound Communications

 

Credit & Collections & Rev Pro

 

Safety, Staffing, CS IT, Key Accts, Energy Efficiency

 

DCY, Financial, Statistics, Cust Sat, FCR

Time: 11:00 am PT/2:00 pm ET

Go to our Webex site to register and receive call in information.

 

 

CS Data Review Webinars

 

 
 

 

 

 

 

 

Time: 11:00 am PT/2:00 pm ET

Go to our Webex site to register and receive call in information.

 

CS Insights Conference

Members in our Customer Service Benchmarking Community come together to share the insights from our benchmarking study.

Dates: July 17-20, 2017

MON, July 17 5:00 PM to 7:00 PM Happy Hour Reception
TUES, July 18 8:00 AM to 5:00 PM Meeting, Dinner
WEDS, July 19 8:00 AM to 5:00 PM Meeting
THURS, July 20 8:00 AM to 12:00 PM Meeting
COURTYARD BURLINGTON HARBOR HOTEL, 25 Cherry Street, Burlington, VT, 05401

To make hotel reservations click here.

Room Rate: $179.00 or $209 with view. Cut-off date for reservations June 16, 2017.

Email Debi to register to attend this event.

Sample Agenda

T&D Leader's Conference

Leaders in our T&D Benchmarking Community come together each year to determine the scope of our benchmarking study and the annual topics for discussion.

Dates: March 7-9 2017

Tues. March 7 5:00 PM to 7:00 PM Happy Hour Reception
Weds. March 8 8:00 AM to 5:00 PM Meeting
Thurs. March 9 8:00 AM to 5:00 PM Meeting
Location:

Casa Monica

95 Cordova Street

St. Augustine, FL 32084 

Hotel Rate: $189.00 USD per night 

Last day to book is Feb 3, 2017

Reservation link

Email Debi to register to attend this event.

 

T&D Data Collection Webinars

Statistics [ST], Financials [DF], [TF]

April 24

Capital Projects [CP], T&D Line Projects [TL], Substation Projects [TS], Asset Mgmt, [AM]

April 25

Distribution Reliability [DR], Storm Response [ER]

April 26

Substation & Transmission Reliability [SR], [TR]

April 27

Staffing [SO]

May 1

Support [SU], Shops [SH]

May 2

Safety [SF]  

May 3

Distribution Practices [DP], T&S Practices [SP], [TP]

May 4
Time: 11:00 am PT/2:00 pm ET

Go to our Webex site to register and receive call in information.

 
 

 

T&D Data Review Webinars

TBD

TBD

TBD

TBD

TBD

TBD

TBD

TBD

Time: 11:00 am PT/2:00 pm ET

Go to our Webex site to register and receive call in information.

 

T&D Insights Conference

Members in our T&D Benchmarking Community come together to share the insights from our benchmarking study.

Dates: August 2017

Tues: August 22 6:00 PM to 9:00 PM Reception
Weds: August 23 8:00 AM to 5:00 PM Meeting - Distribution
Thurs: August 24 8:00 AM to 5:00 PM Meeting - Substation
Fri: August 25 8:00 AM to 12:00 PM Meeting - Transmission

COURTYARD BURLINGTON HARBOR HOTEL, 25 Cherry Street, Burlington, VT, 05401

 

Room Rate: $179.00. Cut-off date for reservations June 8, 2017.

 

To make a reservation click here.

Email Debi to register to attend this event.

 

Sample Agenda for T&D Insights

 

APPA CS Data Collection Webinars

Mon, July 20

Statistics, Staffing, Safety, etc

Tues, July 21

Field Service & Meter Reading

Weds, July 22

Billing, Payment, Credit Office

Thurs, July 24

Contact Center

Time: 11:00 am PT/2:00 pm ET

Go to our Webex site to register and receive call in information.

 

APPA CS Data Review Webinar

September 2

Statistics, Staffing, Safety, etc
  Contact Center

 

Field Service & Meter Reading

 

Billing, Payment, Credit Office

Time: 11:00 am PT/2:00 pm ET

Go to our Webex site to register and receive call in information.

 

 

APPA CS Result Conference

 

 

Hear about our findings from our APPA Customer Service benchmarking study. This meeting is held each year in conjunction with the APPA Customer Connections Conference.

 

Date: November 9, 2016, Nashville, TN

Time: 1pm to 5pm
Location: 

 

Email Debi to register to attend this event.

 

Webinar: https://1qconsulting.webex.com

 

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